Field Technician

Walkin on 3rd Oct to 21st Oct

Company Name

Atria Convergence Technologies Pvt Ltd

Qualification

Graduate

Experience

0 - 3 yrs

Work Location

Bengaluru

Job Description

ACT Fibernet is conducting walk-in for urgent openings for Field Engineers for Bangalore location(Openings available in BTM, Banaswadi, Indira Nagar, Malleshwaram, RT Nagar, Bellundur, Banashankari) Purpose of the Role

Responsible for 100% customer Service and maintenance of network element on field in the designated area Role Description
1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that BONU?s and BONT?s (Switches) in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through SMS/ mails and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required

Address

  • Walkin Time: From 10:00 AM to 03:00 PM .
  • Venue: 1st Floor, Golden Heights Building, 4th Block, DR. Rajkumar Road, Rajaji Nagar (Near Hotel Marriot), Bangalore


Contact

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