Lead Voice and Accent Trainer

Walkin on 3rd Dec

Company Name

IBM India Pvt Limited

Qualification

Graduate

Experience

1 to 6 yrs.

Work Location

Bengaluru/Bangalore

Job Description

IBM is conducting a walk in drive for multiple roles as a Lead - Voice and Accent Trainer for Bangalore and Hyderabad locations. *Audit calls of the agents of the account aligned, using the pre-defined grading sheet *Share daily, weekly and monthly reports with the stakeholders *Share regular feedback with the agents *Identify areas of opportunity and develop action plans *Excellent Verbal and non-verbal communication skills *Ability to analyze data & perform a thorough root cause analysis *Ability to collaborate across multiple teams for process improvements and standardization *Knowledge of Communication standards and practicality of same Required Skills: Candidate needs to have excellent native English speaking skills and sound knowledge of written English communication standards. 1-5 years of experience as a Voice and Accent Trainer is required. Working knowledge of photoshop and other photo/videos editing tools is preferred. Please carry a copy of your CV and Government photo ID proof.

Address

  • Walkin Time: From 10:00 AM to 2:00 PM
  • Venue: D1 Block , Manyata Tech Park, Nagawara, Outer Ring Road, Bangalore

Contact

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