International Voice Process

Walkin on 13th Feb

Company Name

Infosys BPM Ltd

Qualification

Graduate

Experience

0 - 3 yrs

Work Location

Bengaluru

Job Description

Note:
Kindly Mention "DS- Monica " on top of your resume as reference before submitting during interview;
Kindly carry 1 Govt. ID proof along with your resume;

Contact Person - Monica / Mumtaz Interview Mode: Face-Face only

In Case you are interested- Please send in updated resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Person : Monica / Mumtaz

Job Title: Customer Voice Support - CSR
Domain: Voice, Customer Service
Shift: Rotational
No. of Positions: Multiple
Company: Infosys BPM Ltd.
Work Location: Bangalore

Education- Any graduate/ PG
Job Description:
The Universal Agent is responsible for  customers related queries. Provide basic Customer service. Uniiversal Agent is also responsible for providing first class support for non-technical inquiries and escalations coming from business customers. EXPERIENCE:
 Holds a college degree in any stream.

Job Description

-       Excellent communications skills (Written and spoken)

-       Willing to Work in 24/7 shifts

        Willing to work for International Voice Process

-       Any graduate /PG (Freshers 2017 batch with no backlogs)

-       Work location  Bangalore.

SKILLS:

Strong written and verbal communication skills
Good PC skills. 

Good customer convincing skills
Strong analytical skills
Excellent time management skills
Problem solving and working through ambiguous situations
Attention to detail and accuracy
Exceptional customer service skills CORE ACTIVITIES:
Receive and resolve inbound customer support queries via a phone queue or web tickets.
 Handle and resolve customer queries via inbound phone calls, emails or web chat.
Provide support on non-technical inquiries
Maintain awareness of competitive activity and opportunities for product development
Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
Utilize other the customer service skills efficiently.
Research and resolve customer inquiries for the various products and services .
Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
Must meet or exceed individual performance goals and metrics focused on providing customer support.

Please ask your Friends/Colleagues to directly walk-in to the mentioned venue, kindly ask them to mention DS-Monica on top of their resume.

Address

  • Walkin Time: From 10:30 AM till 2:00 PM
  • Venue: Infosys BPM, #27 J.P.Nagar 3rd Phase, Bannerghatta Road Bangalore (Landmark :Near Jayadeva Heart Hospital )

Contact

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