IT Service Desk

Walkin on 16th Apr

Company Name

Tech Mahindra Ltd

Qualification

Graduate

Experience

1 - 4 yrs

Work Location

Bengaluru

Job Description

Eligibility Criteria:
At least 1-2 years in IT Service Desk/ Tec h support / ITES environment desirable or similar profile from an International voice process.
Fluent in English verbal and Nonverbal communication Skills
Excellent telephone skills
Customer focused
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment
Team player with strong interpersonal skills Fluent in English verbal and Nonverbal
Excellent telephone skills
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment
Team player with strong interpersonal skills
Basic knowledge on Service Desk with written and oral communication skills.
Candidates should be having International customer handing exposure [Voice] Should possess basic knowledge on ITIL Framework and Incident Management experience. Roles & Responsibilities:
Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
Answering queries and resolution of straight forward incidents
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Closure, formally closing incidents.
Initial review and evaluation of the case.
Communicating major IT incidents to affected customers.
1st line application support and diagnosis
Assisting the client with L1 and L1.5 Support activities 

Interested candidates can walkin to TechMahindra office at Electronic City Bangalore With the xerox copy of your resume and original Government ID proof and the photo copy of your ID proof.
Reference would be appreciated:

Address

  • Walkin Time: From 10:00 AM to 2:00 PM Only
  • Venue: Tech Mahindra Pvt Ltd45-47 KIADB Industrial Area Building # ITC -4, Reception Electronic City Phase-2 Bangalore 560100

Contact

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