Technical Chat Support/Enterprise Service Desk

Walkin on 18th Sep to 21st Sep

Company Name

IQVIA

Qualification

Graduate

Experience

1 - 3 yrs

Salary

2,00,000 - 4,00,000 P.A.

Work Location

Bengaluru/Bangalore

Job Description

Title: Service Desk Technician
Years of Experience: 1 to 3 yrs
Education: Graduation mandatory
Shifts: Rotational including night shifts.

Provide first Level | Second level of support and convey resolution to customer issues

Priority will be given to the employees those who worked on the Technical support chat platform
Accurate escalation of unresolved queries to the next level of support team
Track, Route and redirect Problems to correct resources
Utilize excellent customer service skills and exceed customers expectations
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Ability to deal with users through Calls, Chats and Email
Should have prior technical support experience.
Good typing speed (minimum 40 WPM and 98% accuracy).
Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
Good analytical and problem solving skills
Up-to-date technical knowledge
Good interpersonal and customer care skill
Flexible in working 24/7 environment

Address

  • Walkin Time: From 11am
  • Venue: IQVIA Omega , 3rd Floor Embassy Tech Square (Cessna Business Park) Kadubeesanahalli, Bangalore - 560103

Contact

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