Walkin on 29th Jan
Conduct Quality call audit of minimum 20-25 calls per day or as decided by PPBL team
Quality Audit - Voice calls and Email audit if necessary
Proficient in MS Office and is aware of basic excel formulas.
Presentation skills & People Orientation skills.
Effective communication and able to share feedback with CSRs / other support staffs
RCA on process improvement part and share feedback with team leads.
Drive collaboration & calibration session.
Education Qualification Graduate
Experience Candidate with 2-3 years of experience in auditing inbound customer service
Willing to work in 24*7 shifts and 6 days a week.
Multitasker and able to handle multiple situations / requests at one time.
Knowledge and implementation exposure of QC tools.
Customer / Quality Focus, proactive approach to problem identification.