Knowledge Management

Walkin On 9th Oct

Company Name

Myntra Designs Pvt. Ltd.

Qualification

Graduate

Experience

2 - 4 yrs

No of Openings

1

Work Location

Bengaluru/Bangalore

Job Description

2 years of experience in Knowledge Management team or in a similar role
Excellent written and verbal communication skills
Excellent in designing processes
Demonstrated initiative, self-discipline, follow-through and analytical capabilities
Strong relationship building and relationship management skills
Detail oriented, ability to adapt to changing environment
Energetic, enthusiastic and organized
Must have expertise in document management /Version Control Management/ lifecycle management / document master data management
Should have experience in process documentation, process design and visualization and familiar with Business Process
Strong Communication and problem-solving skills Responsibilities: Handle tickets/emails on clarification on existing process, update shared, missing information, new process suggestion, LOB wise process change, etc
Build comprehensive process document/templates/scripts that articulates the decided process with utmost clarity on YODA
Disseminate the created content basis the end user & drive the usage of the tool
Constantly improve the content created by accommodating the feedbacks from multiple teams
Collaborate with stakeholders from various department to understand the proposal
Schedule/attend meetings with inter & intra dependent stake holders basis the need & the case dealt with
Continues follow up with the stakeholders to receive the required information by the decided timelines
Conducting Knowledge test & publishing the results on a monthly basis
Take up individual projects & show impactful results
Initiate process changes/ correction to better the customer experience & agent work flow
Have an in-depth understanding of various LOB across CC
Ability to multitask
Strong requirement gathering & requirement analysis skills
Provide round the clock support on e-mails / floor as per requirement

Address

  • Walkin Time: From 9:30 AM
  • Venue: Myntra Designs Pvt Ltd, AKR Tech Park, C- Block, 3rd Floor, Kudlu Gate, Bengaluru

Contact

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