Chat Process

Walkin on 11th Sep

Company Name

Home Credit India Finance Private Limited

Qualification

Graduate

Experience

1 - 4 yrs.

Salary

50,000 - 3,00,000 PA.

No of Openings

10

Work Location

Bengaluru

Job Description

Designation / Role: Representative - Digital Servicing
Process: Chat Process
Location: Bangalore
Mode Of Interview: Face 2 Face Interview Experience: 0.6 Years 4 Years (Live Chat Experience Mandatory )
Language: Hindi & English (Excellent in Written & Verbal)
CTC: 23,500/Month + Performance Based Incentives (up-to 10,000)
Shift: Day shift 9.00AM 6.00 PM (Fixed Shift)
Education Qualification: PUC or +2 or Any Degree or Diploma or Post Graduation
Notice Period: Immediate
Documents Mandatory Aadhar Card & Pan Card Job Description Call Centre Operator for Digital Servicing (Chat process)

Summary 
The position holder will be responsible for responding to emails and chat to/from customers by ensuring proper resolution. In this role, one will be responsible to provide concise, quality customer service in a professional, timely, and courteous manner, and maintain communication for every interaction on system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task in a dynamic, high volume contact centre environment. 
 
Job Responsibility
  • Comprehend and process all email and chat correspondences from customers in a timely manner
  • Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat
  • Complete all customer care follow-ups in a timely fashion
  • Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
  • Provide alternatives & Superior customer experience on emails and chat
  • Ability to take quick decisions and respond to customer inquiries in an appropriate manner
  • Be nimble and flexible to serve in multi-channel environment as per business requirement
Desired Skills
  • Should be a graduate
  • Ability to understand, read and speak English proficiently.
  • Should understand Hindi to be able to communicate in Hinglish (Understand hindi words written in English and respond likewise)
  • Strong written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures
  • Should be confident, good understanding and comprehension ability
  • Analytical approach and problem solving mind set
  • Customer oriented approach - passion to serve
  • Typing speed of >= 35 WPM with >=90% accuracy
  • Multi-tasking capability: To toggle between screens and tools to provide resolution.
  • Ability to work in flexible shifts/environment as per business requirement
  • Quick navigation ability, Web savy & basic troubleshooting knowledge
  • Knowledge of MS word and MS Excel
Kindly refer your friends too.
Candidates who taken interviews with us in past 30 days will not be eligible for this interview.

Address

  • Walkin Time: From 10.00 Am - 4.00 Pm (Walk In Timing)
  • Venue: Home Credit India 4th Floor, Purvankara Gainz, Beretena Agrahara Hosur Main Raod, Next to AUDI Showroom Bangalore, Karnataka -560100

Contact

    
  • Posted By: Niranjan M K
  • Recruiter Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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