We are looking for L1 Support engineer/ Technical Support/ Service Desk/ Help Desk with International voice experience
Job Location - Bangalore
Contact Person - HR ( Note: Please carry the printout for attending the interview)
Requirements: Microsoft Outlook, AD, Win server, Windows OS , Networking concepts , PC hardware components.
Candidate should have experience or clear understanding in Basic Hardware Troubleshooting of PCs, MS Office /office 365 applications.
English communication skills without any MTI.
A clear understanding of incident management process
It would be advantage if candidate possess basic ITIL framework knowledge.
About Job Profile
Key Accountabilities: Respond to incident calls and emails from users on desktop issues, hardware, application related issues and queries. Ask targeted questions to quickly understand the root of the problem. Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards. Provide level 1 & 2 remote troubleshooting support. Document all reported incidents - identify trends to assist in future problem resolution Ensure all issues are properly logged. Escalate unresolved cases to relevant support team. Refer to Knowledge base resources to provide accurate solutions Prioritize and manage several open issues at one time Follow up with users to ensure successful closure of reported issues Generate, track, and close trouble tickets Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure. Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.
Experience Required At least 1-2 years in IT Service Desk/ Tec h support / ITES environment desirable or similar profile from an International voice process. Knowledge & Skills Fluent in English verbal and Nonverbal Excellent telephone skills Customer focused Ability to multi-task and prioritize workload Ability to adapt to continuously changing procedures and environment Team player with strong interpersonal skills
Walkin Time: From 10 AM to 2 PM
Venue: Plot- 45-47,Tech Mahindra, Gate 1, ITC-4, (Abdul Kalam) KIADB Industrial Area, Electronic city, Phase -2 Bangalore - 560100 Contact HR (ITC-4, GF - B-Wing) Please do not Walk In on Sunday.